Shipping Policy – Aloyogae

Thank you for choosing Aloyogae. This Shipping Policy outlines the details of our shipping process, including order processing, delivery times, shipping costs, and related information to help you understand how your yoga leggings, clothes, and accessories will reach you.

Order Processing

  • After you place an order on our website, we will begin processing it within 1-3 business days. Processing time includes verifying payment, preparing your items for shipment, and coordinating with our shipping partners.
  • You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking information once your package has been dispatched from our warehouse.

Delivery Timeframes

  • Once your order is shipped, the estimated delivery time is 6-12 business days, regardless of whether the delivery is domestic or international. This timeframe is an estimate and may be affected by factors such as customs clearance procedures, local postal services, weather conditions, or unexpected disruptions in transportation.
  • Please note that delivery times are counted from the date of shipment, not the date of order placement. We recommend keeping track of your package using the provided tracking number for the most up-to-date delivery status.

Shipping Costs

  • Shipping costs are calculated based on the destination, weight, and dimensions of your order. The exact shipping cost will be displayed during the checkout process before you complete your payment, so you can review it beforehand.
  • All shipping costs are quoted in USD (United States Dollars), consistent with our pricing policy for products.

Shipping Destinations

  • We ship to most countries and regions worldwide. During the checkout process, you can select your country or region from the available list to check if we deliver to your location. If your destination is not listed, please contact our customer service team at [email protected] for further assistance.

Customs and Duties

  • For international shipments, your package may be subject to customs duties, taxes, or other fees imposed by the destination country or region. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
  • We recommend checking with your local customs office to understand the potential charges and regulations that may apply to your shipment before placing your order.

Tracking Your Order

  • Once your order is shipped, we will provide a tracking number via email. You can use this tracking number to monitor the progress of your package on the website of the respective shipping carrier.
  • If you do not receive your tracking information within 4 business days of placing your order, please contact us at [email protected], and we will assist you in locating it.

Shipping Issues

  • Lost or Missing Packages: If your package is marked as delivered but you have not received it, please check with your local postal service or neighbors first. If you still cannot locate it, contact us within 7 days of the estimated delivery date, and we will investigate the issue. Depending on the outcome, we may offer a replacement or a refund.
  • Damaged Packages: If you receive a package that is visibly damaged, please inspect the contents immediately and take photos of the damage. Contact us at [email protected] within 3 days of delivery, and we will arrange for a replacement or refund as appropriate.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team at [email protected]. We are committed to ensuring a smooth and timely delivery experience for all our customers.